Company Information
Support by Email and Remote Control is free. This is being done to keep our costs down for you.
Schedule support using the online scheduler. (This is for a support call from a Technican or advanced support from a programmer.) Support is by 30 min increments and is by 30 min periods. You are paying for a period of time with a support person or a programmer. Click the link below to make the appointment. Click here to Schedule a Support call * Technician - Basic user questions, training or setup issues. Basic Network, computer or printer setup for single and multiple stations or report questions or minor report/ticket changes. Setup of Email, backups, or general questions. ($12.95 30/min) ** Programmer - Major Network Issue, computer, printer hardware major failures. Customization of the program or reports. Reinstallation of the program on a server or client. Setup of a Network system. ($49.00 30/min) ** After hours emergency support or immediate support when appointments are not available are $95.00 a call up to 1 hour. (Paid up front - Call 760.524.2473 or Text Emergency to 760.524.2473)
Premium support is now available by phone for $99.00 a month.
Email support is always free for the life of the store (Most resposes returned that day).
Support packages can be arranged with voice support for as low as $12.95 a call (30 min max). Tech Support is now done using www.Teamviewer.com free version. You must have an internet connection and Teamviewer.com installed. We will remotely control the computer to assist you. Email Vivaldi Support support@vivaldisystem.com with your questions or issues. The Support Center is now fully automated. For phone support there is a $12.95 per call charge. (1 to 30 minutes)
Support is by Email and Remote Control for this fee. This is being done to keep our costs down for you.
Download a free Demo and our Manual Now! Email the sales manager now at rick@vivaldi2000.com with further questions. Call: 760.524.2473 for a Free Quote on the exact system you need or customize our systems by purchasing the hardware seperately on the Package Link.
90% of your sales come from 10% of your customers. Our system shows you how to increase sales within that model and build your business in a tight economy.
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Vivaldi Resources
- Vivaldi Systems Sales Office
Contact for Sales/Support
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www.PointOfSaleCloud.com
Hesperia, California
USA
760-524-2473
International Sales: 760-524-2473
sales@vivaldisystems.com
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Support
Vivaldi Support Office
Email Now support@vivaldisystems.com
760-282-4421
support@vivaldisystems.com
Support Manager
Credit Card Processing
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Credit Card Processing
Integrated with Vivaldi X-CHARGE
Sean Kirby
1202 High Tech Circle Henderson, Nevada 89015
www.Acceleratedpay.com
(800) 637-8268 x111
Fax:(702) 446-8145
philip.head@acceleratedpay.com
Hardware Purchases and Support
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Hardware Quotes MS Cashdrawer
Tanya - 2085 East Foothill Blvd.
Pasadena, CA 91107
www.mscashdrawer.com
Email Now Attn:
Tanya Doubko tdoubko@mscashdrawer.com
(800) 544-1749
Fax: (626) 792-4033
tdoubko@mscashdrawer.com
